Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

Eligibility for Return

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the e-bike must have less than ten (10) miles on the odometer, and it must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging as well. You’ll also need the receipt or proof of purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at support@luckeepebike.us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Luckeep is not responsible for the shipping cost of the package returned by the customers themselves.

You can always contact us for any return questions at support@luckeepebike.us.

Non-Returnable Items Include, But Are Not Limited To:

• Product from Unauthorized Reseller
• The damage caused by human
• Special order
• Sale items or gift cards
• Giveaways or free items

Shipping and Handling Fee for Non-Quality Issue Returns

• All Model Luckeep E-bikes: $260/pc for a return
• Chain Lock, Phone Holder, and Mirrors: $15/pc for a return
• Front and Rear Basket, Front Rack, and Saddlebag: $20/pc for a return
• E-bike Batteries: $30/pc for a return

Exchange for New Model (Only for Non-Quality Products)

This term is only for the unworn, unopened package, unused, and the e-bike must have less than ten (10) miles on the odometer.

• Within 30 days - Same model but different color: $260/pc for the return
• Within 30 days - Different model: $260/pc for the return and must pay the corresponding price difference
• Over 30 days: Not allowed for an exchange

Refund

Luckeep Refund Terms

• Quality issues: Accept full refund & partial refund (Please contact us as soon as possible) support@luckeepebike.us
• Receive wrong goods: FREE to exchange or full refund (Please contact us as soon as possible) support@luckeepebike.us
• Damaged or missing accessories: Free to send accessories or accept a partial refund
• The customer cancels the order before the package is shipped: 10% of the total amount will be deducted as a processing fee
• The customer cancels the order after the package is shipped: Customers need to pay $260 shipping charge per bike (Deduct $260/item when making refund)
• About refund difference price:
• Partial refund of the difference price within 7 days
• Not acceptable (can send free gift) over 7 days
• Note: Luckeep has the right to organize any promotional activities and has the final right to interpret the discounted prices of the activities.

Change of Delivery Address

Customers need to pay an extra $30 per item.

Customers Refuse to Accept the Package

$260 shipping charge per item or the customer needs to pay an extra $260 for resend.

Attention

All the aforementioned policies are subject to the company's discretion and may change without prior notice. Please ensure to review the policies before initiating any return, exchange, or refund request.